Call Centers en República Dominicana

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Language Line    Zona Franca San Isidro    OPI Over the Phone Interpretation (conference calls / Health / Legal)
   (809) 593- 636 7    English and Spanish Day / Night shifts: 8: 00am - 11: 00pm
   www. languageline. com    Seats: 170+ Agents: 150   170   150

Stream International    Zona Franca San Isidro    Customer Services & Tech Support / All Inbound
   (809) 476- 1615    English and Spanish Day / Night shifts: 24/ 7
   www. stream. com 1700 1000   Seats: 1600 Agents: 1000   1600   1000

Rococo Investment Inc.    Zona Franca San Isidro    Inbound, Outbound customer service, sales, lead generation and surveys
   Tel.: (809) 728- 4500    English and Spanish Day / Night shifts: 8: 00am - 11: 00pm 1790 613
   Fax: (809) 748- 1196   Seats: 1790 Agents: 613   1790   613
   www. bosvoiceanddata. com

AMOV International Teleservices    27 de Febrero No. 249    Collection, Inbound Sales / Services, Outbound Sales / Services
   Tel: (809) 220- 3200 / 3470    Market Research / Surveys, Data Entry (BPO), Software
   Fax; (809) 220- 6990    Development USA Market
   www. vzit. com. do    Bank, Insurance, TV/ Satelite, Consumer Products, Government
      Seats: 323 Agents: 1,836   323   1836
Opitel    27 de Febrero No. 247    Outsources Services mainly for Verizon (telebanco Popular)
   Tel: (809) 220- 3470 / (809) 220- 3183 / (809) 220- 3269    Dominicana: Customer Care,
   Fax: (809) 565- 8094    Telemarketing, Full Fillment,
   www. opitel. com. do    Technical Support (DR Market)
      Seats: 323 Agents: 1386   323   1386
NetworkOmni Dominicana    Ave. Alma Mater No. 90    Interpretation (conference calls)
   Tel> (809) 362- 0073    English and Spanish Day / Night shifts: 24/ 7 75 165
   www. networkomni. com    Seats: 75 Agents: 165   75   165
PROCALL    Zona Franca Las Américas    Tech Support, Customer Service and Online Education Support
   Tel (809) 549- 2929 316 440   Seats: 316 Agents: 440   316   440
   www. procall. com
STI Prepaid    Zona Franca San Isidro    Inbound Calls - Customer Services (Celular Phones / Prepaid Cards)
   Tel: (809) 748- 1319    English and Spanish 145 123
   Fax: (809) 748- 0070    Day / Night shifts: 9am- 6pm; 12pm- 9pm; 5pm- 1am
      Seats: 145 Agents: 123   145   123
Americall Dominicana, S. A.    Aut. Duarte Km 25, Puerto Plata    Telemarketing
   Tel.: (809) 970- 7200    English and Spanish 400 276
   Fax: (809) 970- 7211    Day / Night shifts: (8 hours / 2 shifts) 9am- 6pm; 3pm- 11pm
   www. americallgroup. com    Seats: 400 Agents: 276   400   276
UNO United Nearshore Operations    Zona Franca de Gurabo - Santiago    Inbound Customet Services, E- mail Response, Fax Response,
   Tel. 809-736- 8866 Fax. 8899    Outbound Sales, Data Integrity Check 353 550
   www. uno. com. do    English, Spanish, French, Italian
      Day / Night shifts: 8: 00am - 12: 00pm
      Seats: 353 Agents: 550   353   550
Tel Trends Solutions    Ave. 27 de Febrero #299    Services : Collection / Appointment Setting / Market Research
   Tel. 809- 948- 2300 Fax 2399    Data Entry BPO / Inbound sales / Third Party Verification
   www. treltrendsolution. com    Industry: Finance / Bank / Insurance / TV Satelite / Government / Tourism
      English and Spanish
      Day / Night shifts: Mon - Fri / Full Time / Part Time
      Telecom Providers: Verizon Stablished since: August 1st, 2004
      Seats: 60 Agents: 150   60   150


Overseas World Marketing, LTD    Zona Franca de San Isidro    Turism / Reservations
   Tel.: 473- 5501 Fax: 487- 5972 51 51   Seats: 51 Agents: 51   51   51

Nearshore Solutions    Ave. Independencia Esq Pedro   Turism / Reservations
(formerly Transource BPO Solutions)     Ignacio Espaillat Edf 655    Seats: 70 Agents: 70   70   70
   Tel.: 809 476- 7906 70 70
Las Americas International, Inc.    Edif. ITABO Lope de Vega    Collections
   Tel.: 566- 8187 Fax: 540- 9204 20 12   Seats: 20 Agents: 12   20   12

International Vacation Club, Inc.    Edif. ITABO Lope de Vega    Turism - Collections / Wellcome Calls
   Tel.: 732- 8899 Fax: 227- 3203 15 14   Seats: 15 Agents: 14   15   14

Penkford Corporation N. V.    Lope de Vega #19, Edif. PIISA    Turism / Reservations
   Tel. 809-473-5501 F/ 809-487- 5972   Seats: Agents:    ?   ?


Company   Address   Profile   # Seats   # Agentes

Deansfield Company, N. V.    Lope de Vega #19, Edif. PIISA,   Turism / Reservations
   Tel.: 473- 5530 Fax: 487- 5864   Seats: Agents:    ?   ?

Solution Management Dominicana    Calle El Sol #19, Santiago    Calling Cards / Costumer Service 24/ 7
   Tel. 809-971- 2399 / 9704    Seats: 86 Agents: 86   86   86
   Fax 809-583-0889
Data Vimenca    Ave. Abraham Lincoln #308    Inbound Customer Services / Financial Banking / Inbound Sales
   Tel.: 532- 7381 / 809 535- 0516    Western Union / Technical Support
   www. datavimenca. com    English and Spanish Day / Night shifts: 24/ 7 1060 all seats
      Seats: 1060 Agents:    1060   all seats occupied or reserved occupied


InterDom Inc. / Key Resources, LLC    Aut. Las Américas Km. 27 1/ 2,   Customer Service
    Parque Cibernético, Las Caletas   Seats: 30 Agents: 30    30   30
   Tel.: (809) 738- 3659    *Operations are to begin after november 07

Provitel    27 de Febrero esq. braham Lincoln,    Sales, BPO, and Back Office
   Unicentro Plaza, suite 32   Seats: 200 Agents: 250   200   250
   Tel.: (809) 338- 3830 / 34 200 250   * 1000 + seats will be ready for December 07
   www. proviteldr. com

22 NewTech, S. A.    Av. Sarasota, esq. Fco. Moreno,    Inbound, Outbound Customer Service and Sales, Software Development
    Plaza Kury, Suite 209 Test   2 shifts / from 8am to 12am 270 200
   Tel.: (809) 333- 6600    Seats: 250 Agents: 200 +   250   200
   www. newtechsa. com
Karisma Vacation Club, LTD    Zona Franca de Itabo    Turism /Collections/ Marketing / Reservations
(Cedar Creek Intl, L T )   Tel.: 809 687- 2929    Seats: 20 Agents: 12    20   12
   www. karismahotels. com

Opinion Access Dominicana    27 de Febrero esq. Nuñez de Caceres    Services: Outbound / Market Research / Data Collection
   (Edif. Banco León)    Industry: Insurance, Farmacy, TV / Satelite, Consumer Products
   Tel.809-412-4305 F/ 809-620-1812    Government, Internet, Telecommunications, Utility, Credit Crads 29 55
   www. opinionaccess. com    English and Spanish
      Day / Night shifts: 24/ 7 Monday - Friday 2: 30 pm - 11: 30 pm
      Sat and Sunday 10 am - 7 pm
      Telecom Provider: TRICOM
      Stablished since: January 1st, 2006
      Seats: 29 Agents: 55   29   55
CTS Caribbean, C. x A.    C/Yolanda Guzmán No.38,    Telemarketing, Customer Service, Tech Support, Back Office
   3ra. Planta, Villa Francisca     * Sold call center, finalizing deal, call in two weeks from 10/ 15/ 07
   Tel.:(809) 696- 0882   Seats: 205 Agents: 0   205   0
   www. ctscaribbean. com

Nearshore Call Center Services, LTD    Av. Abraham Licoln #504, Torre B& R,    Inbound Customet Services
   Tel: (809) 542- 0000    Outbound Sales, Telemarketing
   Fax: (809) 562- 0001    English and Spanish 500 450
   www. nearshore. cc    Day / Night shifts: Mon - Sat 24/ 7
      Telecom Provider: Centennial and Verizon
      Stablished since: October, 2006
      Seats: 500 Agents: 450 *incluyendo asientos de Heathmill / Creacion   500   450
ACS    Zona Franca San Isidro    Business Prosesing Outsourcing (BPO)
   Tel.: 809-748-1951 F/ 809-595-1728    Transcriptions: Financial, Insurance, NASA Technologies 300 450
   www. acs- inc. com   USA, India, Africa and China Markets
      Seats: 300 Agents:   300   450

CALL MAX Dominicana   Av. Salvador Estrella Sahalá, 1-B    Inbound / Outbound / Telemarketing / Tech Support
   Plaza El Portal Service, Stgo.   English, Spanish and French
   Tel: (809) 247- 9000 Fax: (809) 724- 7283    Day / Night shifts: 2
   www. callmaxdr. com    Seats: 122 Agents: 60   122   60

PROACCESS, S. A.    Av. Abraham Lincoln esq. José     Inbound and Outbound / Collections / Appointment Setting / Market Res 350 12
   Amado Soler   Insurance / Banks / Farmacy / TV Satelite
   Tel.: (809) 412- 1127   English and Spanish
   www. globalaccess. net. do    Day / Night shifts: Full Time and Part Time
      Stablished since: September 20th, 2000
      Seats: 350 Agents: 12   350   12

Federal Express    Plaza Alcazar    Tech Support for latinamerica Fedex applications
   809 947- 3602    English and Spanish 8 8
      Day / Night shifts: Monday - Saturday 7: 00am - 8: 00pm
      English and Spanish
      Seats: 8 Agents: 8   8   8
Inovaware Teleservices, Inc.   Av. Independencia #655, Edif. PIISA,    Customer Services, Inbound and Outbound Sales, IT, Data Entry
   Suite 503, Gazcue    Collections, Survey, Lead Generation.
   Tel: (809) 221- 2293    Stablished since: October 3rd 2006
   www. inovawareteleservices. com    English and Spanish 120 100
      Shift: 7 AM to 11 PM
      Seats: 120 Agents: 100   120   100
WWM    Ave. Roberto Pastoriza #108    Inbound Sales / Services
   Tel. 809-621- 8123 / 863- 9037    Consumer Products
      Day / Night shifts: 24/ 7
      English and Spanish
      Telecom Provider: Verizon
      Stablished since: March 28th, 2006
      Seats: 65 Agents: 23   65   23

Synergies    Ave. Bartolomé Colón, Plaza Jorge    Inbound Teleservices, Inbound and Outbound Email, Web Chat,
   2, Suite A2- 12, Santiago   BPO
   Tel. 809- 226- 1771 Fax: 809-724- 6982   Customer Acquisition and Retention, Tech Help Desk, Order Processin g
      English and Spanish 155 130
      Shifts: 24/ 7
      Telecom Provider: Verizon
      Stablished since: 2006
      Seats: 155 Agents: 130 *soon to add 300 more seats   155   130

Rock Land Financial Group    Autopista Duarte Km. 5, Licey    Telemarketing, Customer Service, Debt Settlement and Credit Repair
   Tel.: (809) 736- 0158 Fax: (809) 736- 1120    *Offer services to parent company, American No Debt of Debt Eliminition of America.
      Santiago *currently in process of moving operations to center of santiago
      Established in Jan 8th 2007 86 86
      Shifts: Monday- Friday, 9am- 4pm and 4pm- 10pm
      Seats: 86 Agents: 86   86   86
Telesolutions    Carretera Sanchez, km. 7 1/ 2 Plaza Alexandra, Local 103   Reservations, Outbound, Inbound Telemarketing services for Local
   Los Jardines del Sur, Sto Dgo   Banks
   Tel: 809 508- 3642 Fax: 809 533- 5972 120 79   Seats: 120 Agents: 79   120   79



GEA/Grupo Especializado de Asisistencia del Caribe   Ave. John F. Kennedy No. 16, Edif. Empresarial, 3er. Piso    Inbound, Outbound, sales, customer services, Assistance Services
   Tel.: (809) 920- 2000 Fax:   Seats: 56 Agents: 27   56   27


Globcom    Ave. Texas esq. Dr. Arturo Grullón, Los Jardines, Santiago    Inbound Services, Customer Service, Help Desk, Data Entry
   Tel: 809 724- 4848 Fax:    Leads generation, Tech Support, Confirmation, Order Placement
   www. globcomcorp. Com   Chat 24/ 7
         800   200
Short- Line Teleservices    Fantino Falco, Torre Naco 2000 apto 303    Outbound Sales
   Tel: 809 732- 2968 Fax:    Seats: 20 Agents: 20   20   20

RC Telesrvices    C/ Leovilla del Villar no. 9 Esq. Club Rotario Ensanche Ozama    Outbound, inbound Sales
   Tel: 809 594- 2476 Fax:    Seats: 20 Agents: 20   20   20

Innova Solutions Group    Tel: 809- 221- 5928    Outbound, inbound Sales
   newacom@ yahoo. com Dishnetwork   Seats: 8 Agents: 8   8   8


United Call Center Solutions    Av. Abraham Lincoln, Esq Paseo de los Locutores    Inbound and Outbound Telemarketing, Customer Service
   Plaza Francesa, local 338   Surveys, Help Desk, Announcements, Reminders, BPO.
   www. uccs. cc   Seats: 20 Agents: 40   20   40


Dextra S. A.    Tel:   Inbound and Outbound Telemarketing, Customer Service
   dextra. com. do    Surveys, Help Desk, Announcements, Reminders, BPO.
      Seats: 14 Agents: 28   14   28

43 UCSS Call Center S. A.    Av. 27 de Febrero #102 Edif. Miguel Metia   Outbound, Inbound Sales, Consumer Products, Pharmacy, Tv satellite
   2nd Nivel Local 200, La Esperilla Santo Domingo   Seats: 60 Agents: 56   60   56
   Tel: 809 563- 9052


Alzek S. A.    Tel:   Seats: 18 Agents: 18   18   18